Immigration-Related Emergencies


  • Trouble at the U.S. Port of Entry
  • Immediate danger of being deported from the U.S.
  • Arrest
  • Hospitalization if you are alone, etc.

What to do:

  • Call the Georgetown University Police Department (GUPD) at 202-687-4343.
  • Inform GUPD you are an international student or scholar, and GUPD will put you in touch with the appropriate IS Advisor.

Non-Immigration-Related Emergencies


  • Personal injury
  • Sexual assault
  • Automobile accident
  • Robbery
  • Missing persons, etc.

What to do:

  • On campus: call GUPD at 202-687-4343 and explain the situation.
  • Off campus: Call 911
  • Please contact OGS when the office reopens.

Immigration-related Non-Emergencies

If you are traveling without a valid travel signature:

  • Complete a shipping request via eShipGlobal
  • Email your dedicated IS Advisor to request a new Form I-20/Form DS-2019
  • The immigration document will be issued and sent to you when the office reopens.

If your passport is lost or stolen while you are in the United States:

* Note: some embassies require a police report in the case of a stolen passport. 

If you cannot receive your visa or visa renewal by the program start date: 

  • Inform your department of the delay and inquire whether a delayed arrival may be accommodated
  • Contact your dedicated IS Advisor when the office reopens to explore your options