When OGS is Closed

Immigration-Related Emergencies

Examples: 

  • At U.S. port of entry, customs officer is unsure of your admissibility
  • Immediate loss of status in U.S. (e.g. status expires tomorrow)
  • Arrest by U.S. law enforcement

What to do:

  • Call the Georgetown University Police Department (GUPD) at 202-687-4343.
  • Briefly explain your immigration emergency to GUPD.
  • GUPD will connect you with OGS.

Non-Immigration-Related Emergencies

Examples: 

  • Hospitalization
  • Personal injury
  • Sexual assault
  • Automobile accident
  • Robbery
  • Missing persons

What to do:

  • On campus: call GUPD at 202-687-4343 and explain the situation.
  • Off campus: Call 911
  • Please email your IS Advisor. OGS will provide assistance when the office reopens.

Immigration-related Non-Emergencies

If you urgently need an immigration request to be processed:

If you are traveling without a valid travel signature:

  • Email your dedicated IS Advisor to request a new Form I-20 or Form DS-2019
  • The immigration document will be issued and sent to you when the office reopens.

If your passport is lost or stolen while you are in the United States:

  • Contact your local embassy to apply for a replacement passport.
  • Contact your dedicated IS Advisor to request a new Form I-20 or Form DS-2019.
  • The immigration document will be issued and sent to you when the office reopens.

* Note: some embassies require a police report in the case of a stolen passport. 

If you do not receive your visa or visa renewal by the program start date: 

  • Inform your academic Department/School and inquire whether delayed arrival can be accommodated.
  • Email your dedicated IS Advisor. They will get back to you when the office reopens to explore your options.

All other inquiries (on-campus employment, off-campus authorization, etc.)

  • Email your dedicated IS Advisor. They will get back to you when the office reopens.